Thank you for visiting and shopping at Sweet Sinsations.
Following are the terms and conditions that constitute our Shipping Policy:
1.0. DOMESTIC SHIPPING POLICY
1.1.SHIPMENT PROCESSING TIMES
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
1.2.SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
1.3. SHIPMENT METHOD: ROYAL MAIL 1ST CLASS
Estimated delivery time:1- 2 business days
Up to 500g - £2.14
Up to 750g - £2.95
Up to 1kg - £3.70
Up to 2kg - £5.57
1.4. SHIPMENT METHOD: ROYAL MAIL 2ND CLASS
Estimated delivery time: 3 - 5 business days
Up to 500g - £1.83
Up to 750g - £2.48
Up to 1kg - £3.10
Up to 2kg - £3.10
1.5. ROYAL MAIL SPECIAL DELIVERY GUARANTEED BY 1PM
Estimated delivery time: Next Day delivery
Up to 500g - £7.50
Up to 1kg - £8.80
Up to 2kg - £11.00
*Pricing correct as of March 2020 Royal Mail Price List – subject to change.
Delivery delays can occasionally occur.
1.6. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
1.7. CUSTOMS, DUTIES AND TAXES
Sweet Sinsations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Sweet Sinsations is not is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
1.9. INTERNATIONAL SHIPPING POLICY
We currently do not ship outside the U.K.